This post is also available in: Italiano (Italian)
If for any reason the customer is not satisfied with your purchase, unused items can be returned for refund within 15 days of receipt of goods.
To request the return authorization, you need to access the MY AREA section, select the order and the items to return
Once the harba-designer.com procedure is complete, you will receive an e-mail confirmation containing the Return Authorization Number (R.A.N.), the shipping label and instructions for returning the goods.
The return shipment will be charged to the customer.
The refund will be made as soon as the return arrives at our warehouses and items will be inspected.
For orders paid by Credit Card the amount refunded will be available to customers in about 10 days, and it will still be visible on the next bank statement of the card. The timing may vary slightly depending on the bank circuit of the Credit Card used.
For orders paid with Paypal, or with Bank Transfer the amount will be returned to the original account.
The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate variations cannot be refunded.
The amount of the refund will correspond to the amount of the returned products.
TERMS AND CONDITIONS
- The articles must not have been worn, washed or altered and must not show any signs of use.
- Each item must be returned with the whole original packaging and accessories received with the order.
- All items must be returned with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the sole outer packaging.
- In the case that the customer receives defective goods, or that there are errors in shipments by HARBA-DESIGNER.COM, you are required to follow the same instructions above. HARBA-DESIGNER.COM reserves the right to request photographic evidence before authorising returns for defective goods and bearing the shipping costs for the return of the goods to its premises.
For all aspects not specifically expressed, the European regulations for distance selling shall prevail.